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Thanks for the info. I'm pretty sure he means tapes (not just ends) because he has sent pictures of mine (U3) and the hammers were being taken off? Unless that's just something that happens with the ends being done. As i said, i'm pretty new to all this so i'm sorry if i sound vague and stupid :oops...

This is my first post on here and I'm new to pianos so excuse any ignorance or stupidity I show in regards to pianos :) but here's my question: what are the 'tapes' in a piano? I'm not sure if it's specific to uprights or what, but I've recently bought a grey market and the dealer said he was 'chang...